Frequently Asked Questions
Everything you need to know about your favorite stationery supplies.
How long does shipping take for my order?
Shipping times vary by destination, typically ranging from 7 to 15 business days for international orders. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Do you ship worldwide?
Yes, Stationery Pal ships to most countries across the globe. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to cancel or change your order, please contact us within 12 hours of placement, and we will do our best to accommodate you.
Are your products authentic?
Absolutely. We pride ourselves on sourcing 100% authentic stationery products from top brands in Japan, Korea, and around the world.